--- title: Technology & Tips for Improved Telephone Communication for People with Hearing Loss description: Technology tips for better communication on the phone image: https://blog.chsc.org/hubfs/CapTel.jpg --- - CHSC Services & Programs - Speech-Language & Literacy - [Services for Adults](https://www.chsc.org/speech-language/speech-language-services-for-adults/) - [Services for Children](https://www.chsc.org/speech-language/speech-language-literacy-services-for-children/) - [Contract Services](https://www.chsc.org/speech-language/community-contract-services-speech-language-literacy/) - [Project ELLA](https://www.chsc.org/speech-language/project-ella/) - Hearing Services - [Hearing Evaluations and Testing](https://www.chsc.org/hearing-services/hearing-evaluations-and-testing/) - [Hearing Aids & Other Hearing Services](https://www.chsc.org/hearing-services/hearing-aids-other-hearing-services/) - [Early Intervention Service](https://www.chsc.org/hearing-services/early-intervention-service/) - 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[Join the CHSC Team](https://www.chsc.org/about/careers/) - [New Partners of CHSC](https://www.chsc.org/about/new-partners-of-chsc/) - [Volunteer at CHSC](https://www.chsc.org/about/volunteer/) - [News & Events](https://www.chsc.org/about/events-calendar/) - [Blog](https://www.chsc.org/about/chsc-blog/) - [Strategic Plan](https://wwwchsc.org/about/strategic-plan/) - [Community Partners](https://www.chsc.org/about/community-partners/) - [Our History](https://www.chsc.org/about/our-history/) - [Ask CHSC](https://www.chsc.org/ask-chsc/) [![chsc-logo](https://blog.chsc.org/hs-fs/hubfs/LOGOS/chsc-logo.png?width=350&height=101&name=chsc-logo.png)](http://www.chsc.org) [216-231-8787](tel:+1-216-231-8787) - [216-231-8787](tel:+1-216-231-8787) - [Request Appointment](https://share.hsforms.com/1H4Q3P8MbSnma6-uuosE5Qg1y7i5) - [Book an Interpreter]({site_url}language-interpreting-services/book-an-american-sign-language-interpreter/) - [Donate Now](https://interland3.donorperfect.net/weblink/weblink.aspx?name=E353984&id=11) [Client Portal](http://www.hearinghealthportal.com) [Make a Payment](https://pay.gravitypayments.com/link/aa90206b54267fa6992c) [![Opti-Speech Clinical Trial at CHSC](https://www.chsc.org/images/uploads/general/Benefit_web_banner.jpg)](https://transactions.chsc.org/CampaignForm/CHSC/Illuminating+Communication+2018+Benefit) - CHSC Services & Programs - Speech-Language & Literacy - [Services for Adults](https://www.chsc.org/speech-language/speech-language-services-for-adults/) - [Services for Children](https://www.chsc.org/speech-language/speech-language-literacy-services-for-children/) - [Contract Services](https://www.chsc.org/speech-language/community-contract-services-speech-language-literacy/) - [Project ELLA](https://www.chsc.org/speech-language/project-ella/) - Hearing Services - [Hearing Evaluations and Testing](https://www.chsc.org/hearing-services/hearing-evaluations-and-testing/) - [Hearing Aids & Other Hearing Services](https://www.chsc.org/hearing-services/hearing-aids-other-hearing-services/) - [Early Intervention Service](https://www.chsc.org/hearing-services/early-intervention-service/) - Language Interpreting - [Language Interpreting Options](https://www.chsc.org/language-interpreting-services/american-sign-language-interpreting-services/) - [American Sign Language Interpreting](https://www.chsc.org/language-interpreting-services/american-sign-language-interpreting/) - [Spoken Language Interpreting](https://www.chsc.org/language-interpreting-services/spoken-language-interpreting/) - [Book an American Sign Language Interpreter](https://www.chsc.org/language-interpreting-services/book-an-american-sign-language-interpreter/) - Community Center for the Deaf & Hard of Hearing - [Welcome to CCDHH](https://www.chsc.org/community-services/welcome-to-ccdhh/) - [Vocational Rehabilitation Services](https://www.chsc.org/community-services/vocational-rehabilitation-services/) - [Support Services and Advocacy](https://www.chsc.org/community-services/support-services-and-advocacy/) - [Ohio Clinician Mental Health Training](https://www.chsc.org/community-services/ohio-clinician-mental-health-training/) - [American Sign Language (ASL) Classes](https://www.chsc.org/community-services/american-sign-language-asl-classes/) - Locations - [University Circle](https://www.chsc.org/contact/main-center-university-circle-location) - [Broadview Heights](https://www.chsc.org/contact/broadview-heights-location) - [Lyndhurst](https://www.chsc.org/contact/lyndhurst-location) - [Westlake](https://www.chsc.org/contact/westlake-location) - [Community Center for the Deaf & Hard of Hearing](https://www.chsc.org/contact/community-center-for-the-deaf-hard-of-hearing) - Giving Back - [Ways to Give](https://www.chsc.org/giving/ways-to-give/) - [Corporate Philanthropy](https://www.chsc.org/giving/ways-to-give/corporate-philanthropy/) - [Fundraising & Events](https://www.chsc.org/giving/ways-to-give/fundraising-events/) - About Us - [About CHSC](https://www.chsc.org/about/about-chsc/) - [Board of Directors](https://www.chsc.org/about/board-of-directors/) - [Leadership](https://www.chsc.org/about/leadership/) - [CHSC Staff](https://www.chsc.org/about/chsc-staff/) - [Join the CHSC Team](https://www.chsc.org/about/careers/) - [New Partners of CHSC](https://www.chsc.org/about/new-partners-of-chsc/) - [Volunteer at CHSC](https://www.chsc.org/about/volunteer/) - [News & Events](https://www.chsc.org/about/events-calendar/) - [Blog](https://www.chsc.org/about/chsc-blog/) - [Strategic Plan](https://wwwchsc.org/about/strategic-plan/) - [Community Partners](https://www.chsc.org/about/community-partners/) - [Our History](https://www.chsc.org/about/our-history/) - [Ask CHSC](https://www.chsc.org/ask-chsc/) # Communication Matters # Technology & Tips for Improved Telephone Communication for People with Hearing Loss [Cleveland Hearing & Speech Center](https://blog.chsc.org/blog/author/cleveland-hearing-speech-center) | Posted on March 7, 2018 ![CapTel.jpg](https://blog.chsc.org/hubfs/CapTel.jpg)For people with [hearing loss](https://blog.chsc.org/blog/what-is-a-hearing-communication-disorder), hearing on the telephone is often a struggle; whether conversing with friends or family, arranging a job interview, contacting a company’s customer service department, or scheduling a medical appointment.    For many people, texting has provided a quick and effective way to communicate with friends and family.  But for many with hearing loss, texting is not always a solution, and in many situations texting cannot replace a true conversation. Below are tips that may help!                                     **Hearing Aids with Automatic Telephone Features** Many [hearing aids](http://www.chsc.org/hearing-aids/) now have an automatic system to connect to telephone calls using either an acoustic or magnetic (telecoil) reception. The person with hearing aids simply holds the telephone receiver to the hearing aid. At certain technology levels, hearing aids with wireless technology can also send the telephone sound to BOTH ears, giving a two-eared (binaural) advantage and also limiting amplification of extraneous noise during a call.  **Hearing Aids with Bluetooth Technology** Many hearing aids now automatically “stream” telephone sound from either an Android or iPhone smartphone directly to a hearing aid, with the transmitted sound customized to the person’s hearing loss. This generally provides improved perception of phone sound, better clarity if you are receiving a call in a noisy place, and a hands-free experience.     **CaptionCall and CapTel** Caption Call and CapTel are NO COST telephone devices and captioning service provided to people who are professionally certified as hard of hearing. This [assistive listening device (ALD)](http://www.chsc.org/hearing-aids/#assistive-listening-devices-alds) and ongoing captioning service is provided through the [American with Disabilities Act](http://www.chsc.org/community-center-for-the-deaf-hard-of-hearing/support-services/) and a fund from the U.S. government. Along with a standard telephone jack, Caption Call users MUST have an internet connection in their home. CapTel has an option where an internet connection is not required. Similar to captioned television, these devices use communication assistants and voice recognition technology to quickly provide written captions of what callers say on a large, easy-to-read screen along with sound.  They offer exceptional sound quality with both amplification (and speaker phone option) and customized text size to match an individual’s unique hearing loss and visual needs. These telephones and captioning service include free delivery, installation, in-home training by a friendly professional trainer, and ongoing customer support. The [Audiology team](http://www.chsc.org/staff/view/category/audiology) at Cleveland Hearing & Speech Center can provide the professional certification required to get this assistive listening device. We require a current (within the last three years) hearing evaluation be provided. **Facetime** For those with an iPhone or iPad, Facetime calls can be a huge help!  A live video call with sound gives the added advantage of being able to see the caller’s face, allowing for visual support. Other platforms such as Skype, ooVoo, and Google Hangouts also work well. **Hearing Voicemail Messages** Many people have difficulty hearing their voicemail messages – callers leaving a message often speak rapidly and understanding the message can be particularly difficult. To improve your chances to hear a caller’s message more clearly, consider changing your OUTGOING message to: “Hello, you’ve reached \_\_\_. If you wish to leave a message, please speak slowly, clearly, and please repeat your phone number twice. Thank you.” It also helps if you set the example for the caller by recording your outgoing message at the slower rate that you wish others to use. Many voice mail systems such as AT&T U-verse can be set to have a voice to text print out of your voicemails.   This “visual voicemail” allows you to read your messages.   **Be Your Own Advocate & Help Them Help You** Be specific, and, if you are comfortable doing so, tell the caller that you have a  hearing loss and what actions will make it easier for you to hear, such as “it helps me if you speak slowly” or, “it helps me if you speak a bit louder.”  [**To make an appoinment with a CHSC Audiologist click here**](http://www.chsc.org/contact/) Tags: [Hearing Aid](https://blog.chsc.org/blog/topic/hearing-aid), [Audiology](https://blog.chsc.org/blog/topic/audiology), [Hearing Aids](https://blog.chsc.org/blog/topic/hearing-aids), [Communication](https://blog.chsc.org/blog/topic/communication), [Hearing](https://blog.chsc.org/blog/topic/hearing), [Hearing Loss Prevention](https://blog.chsc.org/blog/topic/hearing-loss-prevention), [Hard of Hearing](https://blog.chsc.org/blog/topic/hard-of-hearing), [Hearing Loss](https://blog.chsc.org/blog/topic/hearing-loss) ## Comments ### Blog Categories - 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[Cleveland Hearing & Speech Center (32)](https://blog.chsc.org/blog/author/cleveland-hearing-speech-center) - [Bridgid M. Whitford Au.D, CCC-A (25)](https://blog.chsc.org/blog/author/bridgid-m-whitford-au-d-ccc-a) - [Sharon Dundee (21)](https://blog.chsc.org/blog/author/sharon-dundee) - [Michelle Foye, MA CCC-SLP (13)](https://blog.chsc.org/blog/author/michelle-foye-ma-ccc-slp) - [Alicia Verhovitz, M.A., CCC-SLP (10)](https://blog.chsc.org/blog/author/alicia-verhovitz-m-a-ccc-slp) - [Megan Ahlman, M.A. CCC-SLP (9)](https://blog.chsc.org/blog/author/megan-ahlman-m-a-ccc-slp) - [Lauren Masuga, M.A., CCC-SLP (5)](https://blog.chsc.org/blog/author/lauren-masuga-m-a-ccc-slp) - [Linda Lange, Assistant Director of Speech Language & Learning Services (4)](https://blog.chsc.org/blog/author/linda-lange-assistant-director-of-speech-language-learning-services) - [Akilah Porter, Marketing Coordinator (4)](https://blog.chsc.org/blog/author/akilah-porter-marketing-coordinator) - [Tracy Biller, M.A., CCC-SLP Speech-Language Pathologist; Adult Services Coordinator (4)](https://blog.chsc.org/blog/author/tracy-biller-m-a-ccc-slp-speech-language-pathologist-adult-services-coordinator) - [Akilah Porter (3)](https://blog.chsc.org/blog/author/akilah-porter) - [Rachel Lester, BS, Audiology Intern (3)](https://blog.chsc.org/blog/author/rachel-lester-bs-audiology-intern) - [Rebecca Mental, Ph.D., CCC-SLP Director of Speech, Language, and Learning Services (3)](https://blog.chsc.org/blog/author/rebecca-mental-ph.d.-ccc-slp-director-of-speech-language-and-learning-services) - [Jennell C. Vick, Ph.D., CCC-SLP (3)](https://blog.chsc.org/blog/author/jennell-c.-vick-ph.d.-ccc-slp) - [Stephanie Vondra, M.A., CCC-SLP (2)](https://blog.chsc.org/blog/author/stephanie-vondra-m.a.-ccc-slp) - [Michelle Foye, M.A., CCC-SLP, Director of Speech Language & Learning Services (2)](https://blog.chsc.org/blog/author/michelle-foye-m-a-ccc-slp-director-of-speech-language-learning-services) - [Kacey Riga, M.A., CCC-SLP (2)](https://blog.chsc.org/blog/author/kacey-riga-m-a-ccc-slp) - [Chana Feinstein, M.A., CCC-SLP (2)](https://blog.chsc.org/blog/author/chana-feinstein-m-a-ccc-slp) - [Michelle Kurfiss M.A. CCC-SLP (2)](https://blog.chsc.org/blog/author/michelle-kurfiss-m-a-ccc-slp) - [Casey Ring, CCDHH Learning Center Manager (1)](https://blog.chsc.org/blog/author/casey-ring-ccdhh-learning-center-manager) - [Samantha Taylor (1)](https://blog.chsc.org/blog/author/samantha-taylor) - [Dalit Burgess, Coordinator of School Services, Senior Speech-Language Pathologist (1)](https://blog.chsc.org/blog/author/dalit-burgess-coordinator-of-school-services-senior-speech-language-pathologist) - [Rebecca Mental, Ph.D., MPH, CCC-SLP (1)](https://blog.chsc.org/blog/author/rebecca-mental-ph-d-mph-ccc-slp) - [Jordan Brian, Sign Language Interpreter (1)](https://blog.chsc.org/blog/author/jordan-brian-sign-language-interpreter) - [Dalit Burgess, M.S., CCC-SLP, Senior Speech-Language Pathologist; Coordinator of Professional and School Services (1)](https://blog.chsc.org/blog/author/dalit-burgess-m-s-ccc-slp-senior-speech-language-pathologist-coordinator-of-professional-and-school-services) - [Maria O’Neil Ruddock, Psy.D. (1)](https://blog.chsc.org/blog/author/maria-oneil-ruddock-psy-d) - [Jennell Vick, Ph.D., CCC-SLP (1)](https://blog.chsc.org/blog/author/jennell-vick-ph-d-ccc-slp) - [Michelle Parker-Armstrong, Office Coordinator for CCDHH (1)](https://blog.chsc.org/blog/author/michelle-parker-armstrong-office-coordinator-for-ccdhh) - [Jonathan Plessner, CCC-SLP (1)](https://blog.chsc.org/blog/author/jonathan-plessner-ccc-slp) - [Elizabeth Divis, M.A. CCC-SLP (1)](https://blog.chsc.org/blog/author/elizabeth-divis-m-a-ccc-slp) - [Sarita Cornwall, Support Services & Community Outreach Specialist (1)](https://blog.chsc.org/blog/author/sarita-cornwall-support-services-community-outreach-specialist) - [Ruth Clark, MA., CCC-A (1)](https://blog.chsc.org/blog/author/ruth-clark-ma-ccc-a) - [Carol Theil, CCC-SLP (1)](https://blog.chsc.org/blog/author/carol-theil-ccc-slp) - [Jerry Hayes, PsyD and Maria O’Neil Ruddock, PsyD (1)](https://blog.chsc.org/blog/author/hayes-oneil) - [Angela Gartner, Editor, NEO Parent Magazine (1)](https://blog.chsc.org/blog/author/angela-gartner-editor-neo-parent-magazine) - [Reprinted with permission from the Annie E. Casey Foundation (1)](https://blog.chsc.org/blog/author/reprinted-with-permission-from-the-annie-e-casey-foundation) - [Anne M. Calic MA CCC-SLP (1)](https://blog.chsc.org/blog/author/anne-m-calic-ma-ccc-slp) - [Jessica Blakeman CCC-SLP, Speech-Language Pathologist, (1)](https://blog.chsc.org/blog/author/jessica-blakeman-ccc-slp-speech-language-pathologist) - [Rebecca Mental, Ph.D., CCC-SLP, Director of Research and Jonathan Plessner, M.A., CCC-SLP, Speech-Language Pathologist (1)](https://blog.chsc.org/blog/author/rebecca-mental-ph-d-ccc-slp-director-of-research-and-jonathan-plessner-m-a-ccc-slp-speech-language-pathologist) - [Debbie Dey (1)](https://blog.chsc.org/blog/author/debbie-dey) - [Casey Ring, Learning Center Manager (1)](https://blog.chsc.org/blog/author/casey-ring-learning-center-manager) - [Kellie Vaughan, M.A., CCC-SLP (1)](https://blog.chsc.org/blog/author/kellie-vaughan-m-a-ccc-slp) - [Dr. Jennell C. Vick (1)](https://blog.chsc.org/blog/author/dr-jennell-c-vick) see all [Request an Appointment](https://share.hsforms.com/1H4Q3P8MbSnma6-uuosE5Qg1y7i5) [Please Donate Your support means so much](https://transactions.chsc.org/CampaignForm/CHSC/Cleveland+Hearing+and+Speech+Center) [Book an Interpreter](http://www.chsc.org/american-sign-language-interpreting-services/interpreting-services-for-individuals/) ### SUBSCRIBE TO OUR NEWSLETTER Receive CHSC news and events and other important communication updates directly to your inbox. - [![Facebook](https://blog.chsc.org/hubfs/CHSC-Nov2017/Images/facebook.svg)](https://www.facebook.com/clevelandhearingandspeechcenter) - [![X](https://blog.chsc.org/hubfs/CHSC-Nov2017/Images/x.svg)](https://twitter.com/clevehearspeech) - [![LinkedIn](https://blog.chsc.org/hubfs/CHSC-Nov2017/Images/linkedin.svg)](https://www.linkedin.com/company/cleveland-hearing-%26-speech-center/) - [![YouTube](https://blog.chsc.org/hubfs/CHSC-Nov2017/Images/youtube.svg)](https://www.youtube.com/user/chscdevelopment?feature=watch) - [![Flickr](https://blog.chsc.org/hubfs/CHSC-Nov2017/Images/flickr.svg)](https://www.flickr.com/photos/clevelandhearingandspeech) ##### Menu - [Audiology](http://www.chsc.org/audiology) - [Hearing Aids](http://www.chsc.org/hearing-aids) - [Speech & Language](http://www.chsc.org/speech-language) - [ASL Interpreting](http://www.chsc.org/american-sign-language-interpreting-services) - [Community Center (CCDHH)](http://www.chsc.org/community-center-for-the-deaf-hard-of-hearing) - [Resources](http://www.chsc.org/resources) - [About](http://www.chsc.org/about/about-chsc) - [Giving](http://www.chsc.org/giving) - [Events](http://www.chsc.org/ways-to-give/fundraising-events) - [Contact](http://www.chsc.org/contact) - [Schedule an Appointment](http://www.chsc.org/contact) - [Donate](https://transactions.chsc.org/CampaignForm/CHSC/Cleveland+Hearing+and+Speech+Center) ![CARF](https://blog.chsc.org/hubfs/CHSC-Nov2017/Images/carf-logo.png) ##### Accreditations and Affiliations - [Commission on Accreditation of Rehabilitation Facilities](http://carf.org) - [Certified Medicare and Medicaid Provider](https://www.cms.gov/) - [National Association of Speech and Hearing Centers](http://www.nashc.net/) - [Registry of Interpreters for the Deaf](http://www.rid.org/) - [Case Western Reserve University](https://case.edu/) - [United Way of Greater Cleveland](https://www.unitedwaycleveland.org/) ##### Contact Information 11635 Euclid Ave. Cleveland, OH 44106 Voice: (216) 231-8787 Appt: (216) 325-7570 Fax: (216) 231-7141 [info@chsc.org](mailto:info@chsc.org) ![CARF](https://blog.chsc.org/hubfs/CHSC-Nov2017/Images/carf-logo.png) - [Corporate Information](http://www.chsc.org/corporate-information) - [HIPAA](http://www.chsc.org/hipaa-cleveland-hearing-speech-center) - [Privacy Policy](http://www.chsc.org/privacy-policy) - [Terms & Conditions](http://www.chsc.org/terms-and-conditions) - 501c3 Non-Profit © 2017 Cleveland Hearing & Speech Center. 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